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Questions Answered
- What
is SECNet?
- What
does SECNet offer me?
- What
is your Modem to user Ratio?
- Once
I have an account how do I use it?
- Tech
Support?
- What
if I need to be connected on-line for many hours every day?
- How
come my 56k modem is only connected at 49333bps?
- If
I can download at about 5Kb/second, then why can't I send at 5Kb/second?
I can only seem to get 3Kb/sec uploads.
- I
can check my email but I can't get any web pages up at all, what's
wrong?
- What
is an 0198 number?
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SECNet is an Internet service provider with more than 700 points of presence
Australia wide. SECNet allows you to connect to the Internet quickly and
easily.
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SECNet offers you full Internet access in a range of plans to suit your
needs. On our Home plan, you can have 1 email addresses as well 20Mb of space
for your web page. You also get access to our Usenet News Servers, as well as
all the usual Internet services such as FTP, Email, UseNet News, World Wide
Web, IRC, ICQ, etc...
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Our modem to user ratio changes and has no set value, we keep a close watch
over the system to help avoid any congestion.
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When you join, we will provide instructions so that your computer can connect
to SECNet. We presently support the Windows 9x, 2k and XP environments, as
well as the Macintosh environment, however there is also support for SECNet
dialup with NT and Linux.
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Of course! We can help with commonly asked general Internet and technical
support questions. We endeavour to answer all technical support questions
within 24 hours by email, phone or fax.
Contact us on (08) 87248228 or on 0417206097
Our tech support hours are between 9am - 9pm Monday to Friday & 10am to
8pm Weekends. However if you can't contact us on the phone, send us an email:
support@secnet.com.au
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If you need to be on-line for many hours per day, then you should consider a
premium service, dedicated to your needs and usage. It should be noted that
our premium service (a dedicated permanent Internet connection service) gives
you a far increased quality of service, no max session timeout and no idle
timeout and can be utilised at up to 64Kbps. For pricing and details, please
contact sales@secnet.com.au
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High connection speeds for modems rely on very good quality telephone lines.
Many telephone lines may be old, poor quality and may be 'noisy' or
'crackly'. If your phone line is of higher quality between your house and
your phone exchange, then your connection rate will be higher too, however
different modem types and brands and drivers will cause different connection
speeds too. For best results, use a good quality external modem.
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Due to the way modems work, the maximum upload rate of a modem is 33600bps,
however, many modems only upload at around 28800bps, for the same reason as
above. If you are using DOV or ISDN then you will get a higher upload speed.
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Check your web browser proxy settings and make sure they are completely
empty. SECNet uses a transparent proxy server so make sure that the proxy
settings are empty, any present proxy settings will cause problems for your
web browser.
IE Users: click Tools, Internet Options, Connections - and either
"settings" or "Lan-settings" or both. All proxy settings
within need to be completely blank.
Netscape Users: click Edit, preferences, advanced, proxies, and select
"direct connection to the Internet".
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The ACA describes the function and features of the 01983x number range as:
"Prefix of data network access services: Call charge limited to low
charge. The call is charged at an untimed local call fee in accordance with
the tariff plan provided by your (telephone) service provider"
Note: Call charges will differ if you are accessing this number using
an ISDN service.
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